• Note any damages on the receipt
• Refuse the shipment (if possible) so that it is returned to Snowflakes and Gumdrops for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.


Shipping and Freight
Large, heavy or bulky items may not be eligible for standard shipping and may incur significantly higher freight charges than are shown. Please contact your Snowflakes and Gumdrop's Sales or Customer Service Representative for more information through the “Contact Us” section of this website.

Backorders
Any items out of stock are automatically cancelled. There are no backorders.

Do you ship internationally?
We do not ship internationally.

Has my order shipped?
You can check the status of your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. On the right side of the orders, you will see it's status. Pending - Your payment is pending. This status is used when payment information was received, but the payment has not yet been processed.

Processed
Your payment has been received and the order is being processed for shipment.

Shipped
Your order has been shipped.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email through the “Contact Us” section of this website. Please be sure to include the order number and write cancel in the subject line.

Items/parts are missing from my shipment or I received the wrong items.
All shipments are double checked before shipping. First, check the shipment tracking details for you order under the "My Account" section. Many times we will ship orders in more than one box. If you have received all the boxes for your shipment and there are still items missing or you received the wrong items, you must send an email through the “Contact Us” section of this website within 24 hours of receiving the last box. You must include in that email, the order number and detailed description of what was missing or incorrect. In the case of missing items, we will do an internal audit and confirm if the item was shipped or not.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to the warehouse. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within two business days. Please note that our warehouse ships only on Monday thru Friday. If you have special shipping circumstances please note them on your order & we will do what we can to accomodate your situation.

Returns

How do I return my product?
There are no returns permitted at Snowflakes and Gumdrops.  Due to the short holiday season all sales are final.

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model.

Defective product must be in original factory carton with all original packing materials

All miscellaneous materials such as manuals and accessories must be included. If any of these materials are missing, your account will be billed accordingly.

If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.

Snowflakes and Gumdrops credits are based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.


Pricing and Billing

When will my card be charged?
Your card will be authorized the moment you process your order; however, we will not charge your card until your order ships. If your order shows a pending status, that means your card has not yet been charged since the order is still being processed. When your card is processed it will show up on your billing as "Scrapbook Shop".  If you have any questions, please email our customer service department through the “Contact Us” section of this website.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department through the “Contact Us” section of this website.

Do I have to pay sales tax?
Snowflakes and Gumdrops collects sales tax from residents in the state of Washington. Sales tax will not be indicated on the order at the time of purchase but if the order was made in the state of Washington the charge to your credit card will include the sales tax amount for the city of destination in Washington. Otherwise, any sales or usage tax is the responsibility of the purchaser.